We want you to feel delighted with your Hominewti purchase. If you’re not happy with your item we offer refunds on unopened and unused items (minus a 10% restocking fee per item returned) within 30 days of purchase. To start a return, please email our customer care team at liuwei@feng5lin.com.
The Deets:
- Reach out to us within 30 days of purchase.
- Products must be unused.
- A 10% restocking fee will be applied to each returned item and deducted from your refund.
- We do not accept partial returns on bundled products.
- Merchandise received damaged must be reported to our Customer Care team within 30 days of receiving the damaged item to be eligible for a replacement. If you received a damaged item please email our customer care team at liuwei@feng5lin.com.
- All items marked final sale are not eligible for a return.
- Refunds are credited back to the original form of payment.
If you wish to return a product, please email our customer care team at liuwei@feng5lin.com and we will contact you within 72 hours to organise a refund. Keep a record of your return shipment until you have received your replacement, credit or refund. We do not accept change of mind returns on Pre Orders. Please ensure you select signature on delivery as we will not issue a refund for product s delivered to an incorrect address.
For Faults and Damage we reserve the right to send replacement parts rather than a refund or return. For returns on Faulty or Damaged items we reserve the right to request you to repackage and drop the parcel off at your closest Fedex or UPS depot. Our couriers do not offer door to door pick up, if you shop with us, you accept these terms.
All change of mind returns must be received by us within 30 days of the date of delivery.
You are required to pay the cost of returning the item(s) to us (including all postal or courier charges). We will charge a 10% restock fee for items returned due to change of mind purchases. This includes cancellation of orders still being processed.
Hominewti will endeavour to process your returned product as soon as it is received at our office. Once the return has been approved (the items must be in perfect condition and in their original packaging) you will receive an email advising how your return is being processed.
PLEASE NOTE: Hominewti reserves the right to reject returns outside the 3 day return period, or items which are returned, but are not in their original condition and/or packaging.
Can I cancel my order?
Once an order has been processed, we are unable to make any further changes to the order.
In most cases we can not cancel your order as it goes directly to our warehouse once you have checkout out. In some circumstances we may be able to intercept the order and in these scenarios our change of mind - cancellation fee will apply which covers the fees imposed by our warehouse for cancellations.
We kindly ask that you review your order carefully — including product details, quantities, and your shipping address — before completing your purchase.
How do I return a product I feel may be faulty ?
You have 30 days following the delivery date of your package to report a product received damaged or defective, including but not limited to, products damaged during delivery, or a product missing a part upon delivery. If you have a product that is defective, we reserve the right to send a replacement product, a replacement part, or have the item returned for a refund.
If returning the product you will be required to repackage the product and drop it off at the local courier depot. We will cover the return shipping costs.We do not offer refunds on products that are not returned to us. If you are requesting a refund, please keep your packaging - your parcel will require a return.
If your order was delivered more than 30 days ago, we cannot process your claim. It is therefore very important to inspect your package upon delivery.
Exclusions to this policy include:
- If your parcel was delivered more than 30 days ago
- The products have been used.